Frequently asked questions Mikogo Desktop

Release Notes

• Release Notes

Mikogo User Guides and White Papers

• White Papers – Free Best Practice Guides for Online Meetings
• Participant Guides – How to Join a Session
• User Guides for Windows and Mac (PDFs)

Free Account, Plans & Pricing

• What happens after the 14-day trial period?
• What are the Enterprise features?
• What's the difference between Mikogo Professional and the free version?

Getting Started

• Can you mix VoIP and phone in audio conferences?
• Best Practice Guides – How to Host Effective Online Meetings
• Entering my account information
• Joining a Mikogo Session
• Starting a Mikogo session
• How do I get the session ID?
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Mikogo Features

• Disable the Mikogo service to be able to use other functions, such as file transfer
• The Annotation Tool
• How do I schedule a Mikogo meeting?
• Teleconferencing – Access the phone numbers in the software
• Using the Voice over IP (VoIP) feature
• How can I change the presenter in a Mikogo session?
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General Questions

• Can I use Mikogo with Windows XP?
• How Do I Pronounce Mikogo?
• Embed a Custom-Branded Join Session into Your Website
• Integrate a Mikogo Session Login into your website.
• What is the HTML Viewer?
• How do I cancel/delete my account?
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Video Tutorials

• How to Start a Session
• How to Join a Session
• How to Switch Presenters
• How to Use the Voice Conferencing Features
• The Mikogo Whiteboard
• The Mikogo Scheduler
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Using Mikogo

• Using Mikogo for unmanned remote access
• What does "The maximum number of concurrent sessions has been reached" mean?
• Using Mikogo Portable for Screen Sharing
• Why can my participants only see a black screen when I transmit from Windows?
• Microphone and speakers are not detected in Mikogo
• I keep losing keyboard control during remote support sessions
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My Account

• Mikogo Session Statistics
• Activate my Mikogo license key
• Add my company logo in the Mikogo software
• Update my contact information
• Change my Mikogo password

Technology

• Which IP addresses do we use for our services?
• Using Mikogo on Mac OS X 10.6 Snow Leopard
• “There is a new version available” notification window in the Mikogo software
• How do I prevent the message "Mikogo will be started with normal privileges"?
• Mac Retina Display screen sharing resolution problems
• My firewall is blocking the Mikogo VoIP feature
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Personal Firewalls

• Personal Firewalls

Privacy & Security

• Does Mikogo encrypt the transmitted screen data?
• Is it possible to password-protect a Mikogo session?
• Can remote control be activated without the participant realizing it?
• Can people see my screen while I’m not using Mikogo?