Especially during support sessions, sometimes a right-click brings up a blue box instead of the context menu. This can happen when the wallpaper is disabled in the Application Selection. To fix this, please follow these instructions:
Before starting a session, select the standard profile rather than the Support profile.
Create a new profile in the Profile Manager tab.
Within the “Preferences” tab, tick the boxes next to “Wallpaper” and “Taskbar & System”.
Click on “Save”.
In the Profile Manager tab, set this new profile as your standard profile, or simply select it from the drop-down menu the next time you start a Remote Support session.
Within a running session, go to the Application Selection tab:
Tick the boxes next to “Wallpaper” and “Taskbar & System Windows”.