If you are supporting a customer and you have remote control over the participant’s computer, you can send the following shortcuts to the remote PC: Ctrl+Shift+Esc; Alt+Esc; Win+E.
This prevents your computer from executing these shortcuts locally on your computer but instead will execute the shortcuts on the remote computer. You will find buttons for these shortcut keys under Remote Keyboard Combinations – this draw automatically opens when you have remote control over a participant’s computer.
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